BreakEven Life Pty Ltd — Privacy Policy

Effective date: 03 September 2025
Company: BreakEven Life Pty Ltd (ABN 65690622274)
Registered in: Victoria, Australia
Contact: info@breakeven.life
Postal address: 81–83 Campbell Street, Surry Hills, NSW 2010, Australia
Phone: +61 489 086 860

BreakEven Life (“we”, “our”, “us”) provides coaching, programs, and digital resources. We manage personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) scheme. Where relevant (e.g., EU/UK clients), we align our practices with GDPR principles.

1) What we collect

• Identity & contact: name, email, phone, pronouns, timezone, city/region.

• Client intake & coaching context: goals, challenges, session notes, assessments, reflections. We avoid health information; if sensitive details are needed for coaching, we only record what you voluntarily provide for a clear purpose.

• Billing & transactions: payment confirmations, invoices, receipts (payments handled by third-party processors; we don’t store full card details).

• Marketing preferences: newsletter opt-ins/outs and interaction data.

• Usage data & cookies: site analytics, advertising pixels, device/browser info, events like page views and form submissions.

• Scheduling & communications: calendar bookings, video sessions, emails/messages.

We collect information directly from you, from your activity on our site/links, and—if you authorize it—via tools you connect.

2) Why we collect it

• Deliver and improve coaching and support.

• Schedule sessions; manage accounts, billing, and receipts.

• Send service emails and (only if you opt in) newsletters and offers.

• Personalize content and measure usefulness via analytics.

• Meet legal, tax, and compliance obligations.

Sensitive information (if any) is collected only with consent and for a clear coaching purpose.

3) Basis for handling your data

Under the APPs, we collect, use, and disclose personal information for the purposes above (or related, reasonably expected purposes) or as permitted/required by law. For EU/UK clients, bases may include consent, contract performance, and legitimate interests.

4) Disclosure to third parties

We use reputable providers for hosting, analytics, email/SMS delivery, scheduling and video, payment processing, and CRM. We share only what’s necessary and bind providers by contract. Where data is stored/processed overseas (e.g., US/EU), we take reasonable steps to ensure substantially similar protections.

We do not sell personal information.

5) Data storage, security, and retention

We apply access controls and encryption in transit (HTTPS) and use industry-standard safeguards. We retain data only as long as needed for coaching, legal, and tax purposes, then de-identify or securely destroy it.

6) Your choices: marketing, cookies, analytics

• Emails: Unsubscribe via any marketing email.

• Cookies/analytics: Manage cookies in your browser; disabling some may limit functionality.

• Ad preferences: Adjust settings on platforms like Meta and Google.

7) Access and correction

You can request access to the personal information we hold and ask for corrections if it’s inaccurate, out of date, incomplete, irrelevant, or misleading. We’ll respond within a reasonable period consistent with the APPs. GDPR-style rights may apply to EU/UK clients.

8) Data breaches

If a breach is likely to cause serious harm, we will promptly assess and, where required under the NDB scheme, notify affected individuals and the OAIC and provide guidance on protective steps.

9) Children

Our services are designed for adults. If we learn we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

10) Complaints and contact

Questions or privacy complaints? Contact us first:

Email: info@breakeven.life
Postal: 81–83 Campbell Street, Surry Hills, NSW 2010, Australia
Phone: +61 489 086 860

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for guidance on complaints.

11) International users (EU/UK)

When transferring personal data outside your jurisdiction, we use appropriate safeguards (e.g., contractual protections) consistent with OAIC guidance and, where relevant, GDPR mechanisms implemented by our providers.

12) Changes to this policy

We may update this policy to reflect service, legal, or technical changes. The effective date above shows when it was last updated. Material changes will be communicated via our website or email.